DDC Provides Supply-Chain Assistance to Medical Providers
FAIRFIELD, Ohio, March 30, 2020
To do our part to help people obtain faster diagnostic answers to their COVID-19 questions, DDC is leveraging our supply-chain processes to expedite an important and much sought-after test to medical providers.
COVID-19 LAB TEST KIT
For patients who suspect they currently have COVID-19: DDC will be manufacturing COVID-19 diagnostic kits that use oropharyngeal (throat) swabs to collect patient samples. DDC is offering these sample-collection kits to select medical providers who will collect samples that are then shipped to designated laboratories for analysis.
We’re here to help—however we can
DDC is pleased to give assistance to the medical community as we work to help the public get and stay healthy during these difficult times. Be assured we are also processing tests for our customers.
Scott Cramer
CEO and President
Message from the DDC CEO
FAIRFIELD, Ohio, March 18, 2020
In the wake of the news surrounding COVID-19 and its spread across the globe, the health and safety of our customers, partners, and employees are our top priorities.
We understand the critical role our testing provides our shared customers in the best of times, and now this moment will be even more important than ever to some of them.
I wanted to share some of the steps DDC is taking to maintain business continuity and support for our customers.
How we’re supporting customers and providing uninterrupted service
As a long-established and accredited lab-based testing company, we have the inherent advantage of having tools and processes in place to continue our business operations uninterrupted. Currently, DDC is fully operational and conducting business as usual, and will continue to do so as long as we are able.
We are prepared and don’t expect to miss a beat. As always, DDC provides around-the-clock testing Monday through Friday for all customers around the globe. Our customer-service teams are standing by to answer your product questions, set up tests, and provide assistance during our normal business hours.
How we’re keeping DDC employees safe
Thankfully, the DDC team is healthy and focused on mitigating any disruptions during this stressful time. Your samples are safe with our laboratory teams—before this crisis, during this crisis, and after the crisis, we have maintained and will continually maintain strict protocols to prevent the spread or dissemination of biological materials. Not only are our lab professionals safe, but you can be assured they continue to conduct testing as usual with all safety protocols in place.
Our leadership team has executed an emergency-response plan with guidelines for working and managing teams remotely—where possible—and have taken steps to spread out staff who are not able to work remotely across the facility to support social distancing and take fullest advantage of our very large, state-of-the-art facility. We have implemented self-check health stations and installed additional sanitizer stations throughout the building, while implementing additional cleaning procedures multiple times per day.
We will keep you updated and communicate any new information on our website and social media channels as the situation continues to unfold.
We’re here to help
We recognize that the current events impact us all in every city, state, and country. We are doing everything we can to ensure our safety and continuity and hope the same for all of you.
In the meantime, and most importantly, please take good care of yourselves and your loved ones.
Scott Cramer
CEO and President
Yes, DDC is Open for Business!
FAIRFIELD, Ohio, March 12, 2020
As the effects of COVID-19 (Coronavirus) are being felt all over the world, it is not surprising that we are affected and taking precautions here in Ohio as well—where the DDC laboratory is located. Ohio’s Governor Mike DeWine announced today that the state is closing schools for the next three weeks—effective Monday, March 16—and has banned gatherings of more than 100 people.
We share this with you to keep you informed and to ensure you that we are working hard to take care of you, our customers, as well as our employees here at home.
Over the coming weeks, in order to meet demand while supporting our staff, there may be minor delays in our turnaround times – measured in days, not weeks.
What this means:
DDC continues receiving and processing samples from around the world and will post your results as soon as possible
- There may be a slight uptick in phone wait-times
- Results may be delayed
- The DDC team will continue to provide the quality of service you expect with results you can trust
Please take care during the coming weeks and months ahead during this time of global struggle and know that we are proud and honored to support you.
Hi I ordered my kit jan 9th an it hasnt came in the mail I was just wondering what was going on its the 23rd.
Hi, Saibrah. Your kit was sent on January 12, and it can take up to 2 weeks for USPS to deliver. It should arrive shortly!
I got a notice that my results were ready. Girlfriend paid the remaining amount, when should we be able to login-it says my account has not been activated
Hi, Jonathan. You should be able to log in. If you cannot, please contact us for assistance at 800-831-1906 (M-F, 8:30 am to 5:30 pm Eastern).
Hey I submitted a test July 3rd Friday when should I be expecting results ?
Hi, Ariel. Thanks for testing with us! The answer to your question depends on how you sent the samples in to the lab and which test you’re doing. If you used the postage-paid envelope included in the kit, it can take 10 days to arrive. If you chose a carrier like FedEx, then your samples arrive in a couple of days. Either way, once your samples arrive and testing begins, a notification email with an estimated due date for results is sent to the address associated with the test.
I mailed my kit on June 17, 2020 and I have‘t receive no notification on whether you all received it yet. I tried logging in and it is saying my account is in active What do I need to do
Hi, Sharren. Your account is not created until your test results are ready. Chances are good that your samples are still on their way here to the lab. It can take up to 10 business days for USPS to deliver. Once they’re here and testing begins, you’ll start getting notification emails, so no worries!
When will I get my kit? I haven’t received an email or text saying it’s on its way yet.
Hi, Elizabeth. If you didn’t choose expedited shipping, you can expect it to arrive 5-10 business days after it was ordered.
It’s been over ten days and I still have yet to receive the email saying it’s shipped.
This is too slow. Waiting since Monday May 18th no email..!!!
Hi, T.O. If you used the postage-paid envelope included in the kit, it can take the postal service up to 10 days to deliver your samples to us. Plus there was the Memorial Day holiday recently. No worries…as soon as your samples arrive and testing begins, you’ll get a notification email.
Okay
Am based in Malawi and wondering if you are still receiving samples via DHL and also if you are still analyzing DNA samples
Hi, Nomsa. The answer is yes and yes! 🙂
Good Afternoon
My son passed away few months ago and before his passing he had started the process of having the DNA test done but then coronavirus delay this process from being completed. I read that the best is using the mothers DNA. Where would I put my name? And/or do I need to specify on the sample. Also how accurate would it be with my DNA?
Hi, Alli. My condolences on your son’s passing. If he didn’t get far enough in the process to swab for his own sample, you can definitely test instead. I suggest you contact us directly for a free, no-obligation consultation, and one of our specialists will be happy to listen to your situation and explain your best options for testing. That number is 800-681-7162 and we’re open M-F from 8 am to 8 pm Eastern. If you are not in the U.S, you can email [email protected].
I emailed you guys about my test before I send it off. My boyfriend mouthwashed before swabbing, would that alter or mask the results?
Hi, Jada. The only thing mouthwash might do is contaminate the sample…it can’t change the DNA itself. The samples are most likely fine, but if it’s determined that we can’t extract enough DNA from the swabs to complete testing, we’ll just suspend the test temporarily and send you out new DNA-collection materials free of charge so you can submit fresh samples. If you are issued a report, then the mouthwash wasn’t a problem. Hope this helps, and thanks for testing with us!